Phone Scripts For Cost Related Questions - (by procedure):
Cost related questions are the most common reasons a front desk will lose a call if not handled correctly. The included scripts below can be literal or guides whereby the staff member can add and adjust the message to the caller, their personality and the immediate situation. Above all, these guides will help in your overall closing percentage on new appointments for each treatment cost related questions from prospective patients. Learn them well enough so they become second nature. It will help with your overall presentation over the phone and how believable you are to the prospective patient.
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Teeth Whitening:
1. What is the cost for Teeth Whitening?
A. You really called at the right time! Usually teeth whitening is $350, but we have a special for the next week for 50% off so it would be $175 which is an incredible price for a 1 hour whitening this effective…what is a good time for you to come in? I would hate to see you miss out on this incredible offer!
2. Can I just schedule the appointment for the whitening?
a. Yes (schedule the appointment)
Root Canal
1. Can you tell me how much it is for a root canal?
a. You really called at the right time! Root canals normally start at $655, but we have a special for the next week and Root Canals are all 25% off which translates into less than $490! And you will really love (Dentist Name), he is so gentle and if you check out what his patients say, you would not want anyone else other than (Dentist Name) for your root canal. When can I schedule you to come in? I do not want you to miss out on this offer…
2. When you say from $655 does that mean it could be more?
a. Yes, and I am not trying to be vague by saying “starting at” because we cannot say for sure over the phone because the Dr. needs to see you to know what’s going on for sure. That is why we offer a Free Consultation. We want you to know everything and until you do, there is no obligation. Please come in, the Dr. would be so happy to meet you and tell you exactly what it will cost and what needs to be done. When is a good time for you to schedule your free consultation? I do not want you to miss out on this offer…
Oral Surgery
1. I need a tooth extracted; can you tell me the cost?
a. Tooth extractions are normally $200, but could be a bit more depending on the tooth. The good news is we have a special for the next week and you would save 25% off any extraction. That would bring a $200 extraction down to just $150…When is a good time for you to come in?
2. What is the most it could cost?
a. It can be a bit more depending on the tooth and again, we cannot know this until you come in. (Dentist Name) is the best doctor in this area and you will be in good hands. The patients love him! But we have the 25% off and I would hate to see you miss out on this offer what is a good time for you to come in?
Veneers
1. How much do you charge for Veneers?
a. Our normal fee is $1,200 per porcelain veneer, but you called at the right time. We have a special for this week of $500 off 6 teeth or more, which usually is enough to have a complete, smile makeover on your top teeth. The results are incredible! You will have a whole new look. If you need less than that, you will save 15% off each tooth…all you have to do is schedule your Free Consultation today and you are eligible…when is a good time to for you come in.
2. It still seems expensive or why does it cost so much?
a. Actually, for the quality of work and materials we use in this office, you would pay double in Manhattan. (Dentist Name) only uses the finest ceramist to make veneers of the finest quality. Just like diamonds, you have color and clarity and let me tell you, you can save a hundred here and there some places but your teeth could end up looking like chalk! We have a free consultation…come in, let us show you how a beautiful smile is like the finest diamond…and what you really get if you just shop by price. There is no obligation and I guarantee you will not find a better value for the quality of these veneers. We only want the best for you and your results…
Invisalign
1. Do you do Invisalign and what is the cost?
a. Invisalign can be very inexpensive compared with traditional braces…sometimes as much as 50% less. Our Invisalign treatment for most cases is $3,495 rather than the traditional $4500 to $7000 for regular braces. And I have more good news…This week there is an additional special on Invisalign…$500 off bringing the base price down to just $2995. We have total financing too…when can I schedule your Free Consultation?
2. How much could run?
a. Like I said, simple corrections are easy to estimate and most are in the $3500 range, and remember this week we do have the $500 off. We offer a free consultation so we can be exact in our pricing for you…when can I schedule your Free Consultation? As long as you book this week, you are eligible for the discount. We have _______ open or _________open….which is better for you?
b. How long does the consultation take?
i. Usually less than an hour, but it depends on how many questions you have for the doctor. When would you like to come in?
Dentures
1. I need a new denture; can you tell me the cost?
a. If you are shopping around for dentures, I want to take a moment to share with you some important information. I guess I like it when a prospective patient asks me, “How much does it cost for a “Quality” Denture? Once that will last, looks beautiful and yet is still affordable?” I say this because dentures are like crowns or veneers and the way they are constructed and quality of the materials is so important to be a good value for the patient. We only offer quality dentures here of the finest materials, build to last a long, long time. I say this because I see cheap discounted dentures on the internet all the time and we get the patients in after they have already spent money somewhere else and so I hope you understand why I qualify this. We want our denture wearers to be happy with how they look, how the dentures fit and offer the best price for that type of quality too. (Dentist Name) stands behind every denture we make and we want to be your dentist. Our usual fee is $1,500 but you called at the right time because we are having a special for the next on dentures at 25% off our normal price. We also offer a Free Consultation so you can meet the doctor and ask any other questions you might have…when is good time for you to come in? I have __________available or _____________open.
Bonding
1. I would like to have my front teeth bonded, can you tell me how much that would be?
a. Bonding is very inexpensive and (Dentist Name) will make your teeth look as if the chip or missing part of the tooth is completely restored. It’s beautiful! The price is from $144 and we even have a special for the next week for an additional 10% off. I just need to book your appointment within that time for you to qualify. When can I schedule your free consultation for?
TMJ
1. I need a night guard for TMJ – how much do you charge?
a. The night guard is $547, when can I schedule you for a free consultation?
Crown
1. I need a crown how much would that be?
a. I am glad you asked about price, but I want to also add to your question by stating the right question is “How much is it for a “Quality” crown? Once that looks like a real tooth and not a fake tooth.” I say this because people shop for crowns and we welcome that…we just want you to know that crowns and veneers are like diamonds and the quality and grade have a direct influence on the price. (Dentist Name) only offers quality porcelain crowns to his patients because he wants them to look the best they can. He understands also that value is important and our office wants the highest quality at the best possible price for our patients. Because of this, normally our crowns are $999 which is a great value already, but you called at a great time and we are having a special for the next week on Crowns for an additional $300 off making them just $699! I have ________available or _______open, which is better for you?
Click Here for a script on selling high-priced veneers
Cost related questions are the most common reasons a front desk will lose a call if not handled correctly. The included scripts below can be literal or guides whereby the staff member can add and adjust the message to the caller, their personality and the immediate situation. Above all, these guides will help in your overall closing percentage on new appointments for each treatment cost related questions from prospective patients. Learn them well enough so they become second nature. It will help with your overall presentation over the phone and how believable you are to the prospective patient.
____________________________________________________________________________________________________
Teeth Whitening:
1. What is the cost for Teeth Whitening?
A. You really called at the right time! Usually teeth whitening is $350, but we have a special for the next week for 50% off so it would be $175 which is an incredible price for a 1 hour whitening this effective…what is a good time for you to come in? I would hate to see you miss out on this incredible offer!
2. Can I just schedule the appointment for the whitening?
a. Yes (schedule the appointment)
Root Canal
1. Can you tell me how much it is for a root canal?
a. You really called at the right time! Root canals normally start at $655, but we have a special for the next week and Root Canals are all 25% off which translates into less than $490! And you will really love (Dentist Name), he is so gentle and if you check out what his patients say, you would not want anyone else other than (Dentist Name) for your root canal. When can I schedule you to come in? I do not want you to miss out on this offer…
2. When you say from $655 does that mean it could be more?
a. Yes, and I am not trying to be vague by saying “starting at” because we cannot say for sure over the phone because the Dr. needs to see you to know what’s going on for sure. That is why we offer a Free Consultation. We want you to know everything and until you do, there is no obligation. Please come in, the Dr. would be so happy to meet you and tell you exactly what it will cost and what needs to be done. When is a good time for you to schedule your free consultation? I do not want you to miss out on this offer…
Oral Surgery
1. I need a tooth extracted; can you tell me the cost?
a. Tooth extractions are normally $200, but could be a bit more depending on the tooth. The good news is we have a special for the next week and you would save 25% off any extraction. That would bring a $200 extraction down to just $150…When is a good time for you to come in?
2. What is the most it could cost?
a. It can be a bit more depending on the tooth and again, we cannot know this until you come in. (Dentist Name) is the best doctor in this area and you will be in good hands. The patients love him! But we have the 25% off and I would hate to see you miss out on this offer what is a good time for you to come in?
Veneers
1. How much do you charge for Veneers?
a. Our normal fee is $1,200 per porcelain veneer, but you called at the right time. We have a special for this week of $500 off 6 teeth or more, which usually is enough to have a complete, smile makeover on your top teeth. The results are incredible! You will have a whole new look. If you need less than that, you will save 15% off each tooth…all you have to do is schedule your Free Consultation today and you are eligible…when is a good time to for you come in.
2. It still seems expensive or why does it cost so much?
a. Actually, for the quality of work and materials we use in this office, you would pay double in Manhattan. (Dentist Name) only uses the finest ceramist to make veneers of the finest quality. Just like diamonds, you have color and clarity and let me tell you, you can save a hundred here and there some places but your teeth could end up looking like chalk! We have a free consultation…come in, let us show you how a beautiful smile is like the finest diamond…and what you really get if you just shop by price. There is no obligation and I guarantee you will not find a better value for the quality of these veneers. We only want the best for you and your results…
Invisalign
1. Do you do Invisalign and what is the cost?
a. Invisalign can be very inexpensive compared with traditional braces…sometimes as much as 50% less. Our Invisalign treatment for most cases is $3,495 rather than the traditional $4500 to $7000 for regular braces. And I have more good news…This week there is an additional special on Invisalign…$500 off bringing the base price down to just $2995. We have total financing too…when can I schedule your Free Consultation?
2. How much could run?
a. Like I said, simple corrections are easy to estimate and most are in the $3500 range, and remember this week we do have the $500 off. We offer a free consultation so we can be exact in our pricing for you…when can I schedule your Free Consultation? As long as you book this week, you are eligible for the discount. We have _______ open or _________open….which is better for you?
b. How long does the consultation take?
i. Usually less than an hour, but it depends on how many questions you have for the doctor. When would you like to come in?
Dentures
1. I need a new denture; can you tell me the cost?
a. If you are shopping around for dentures, I want to take a moment to share with you some important information. I guess I like it when a prospective patient asks me, “How much does it cost for a “Quality” Denture? Once that will last, looks beautiful and yet is still affordable?” I say this because dentures are like crowns or veneers and the way they are constructed and quality of the materials is so important to be a good value for the patient. We only offer quality dentures here of the finest materials, build to last a long, long time. I say this because I see cheap discounted dentures on the internet all the time and we get the patients in after they have already spent money somewhere else and so I hope you understand why I qualify this. We want our denture wearers to be happy with how they look, how the dentures fit and offer the best price for that type of quality too. (Dentist Name) stands behind every denture we make and we want to be your dentist. Our usual fee is $1,500 but you called at the right time because we are having a special for the next on dentures at 25% off our normal price. We also offer a Free Consultation so you can meet the doctor and ask any other questions you might have…when is good time for you to come in? I have __________available or _____________open.
Bonding
1. I would like to have my front teeth bonded, can you tell me how much that would be?
a. Bonding is very inexpensive and (Dentist Name) will make your teeth look as if the chip or missing part of the tooth is completely restored. It’s beautiful! The price is from $144 and we even have a special for the next week for an additional 10% off. I just need to book your appointment within that time for you to qualify. When can I schedule your free consultation for?
TMJ
1. I need a night guard for TMJ – how much do you charge?
a. The night guard is $547, when can I schedule you for a free consultation?
Crown
1. I need a crown how much would that be?
a. I am glad you asked about price, but I want to also add to your question by stating the right question is “How much is it for a “Quality” crown? Once that looks like a real tooth and not a fake tooth.” I say this because people shop for crowns and we welcome that…we just want you to know that crowns and veneers are like diamonds and the quality and grade have a direct influence on the price. (Dentist Name) only offers quality porcelain crowns to his patients because he wants them to look the best they can. He understands also that value is important and our office wants the highest quality at the best possible price for our patients. Because of this, normally our crowns are $999 which is a great value already, but you called at a great time and we are having a special for the next week on Crowns for an additional $300 off making them just $699! I have ________available or _______open, which is better for you?
Click Here for a script on selling high-priced veneers